Terms of Service

Last updated: 1/31/26

Welcome to Seraphella. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully. If you do not agree to these terms, you may not use the site or purchase from our store.

1. About Seraphella

Seraphella is an independent online boutique offering a curated selection of handbags from independent designers and vetted wholesale partners. While our collection may feature items originally created by various designer brands, Seraphella is not affiliated with, endorsed by, or an authorized retailer of any brand we feature. All trademarks belong to their respective owners.

2. Use of the Website

You may not use our website for any unlawful purpose or to violate any regulations, including:

  • Attempting to gain unauthorized access to the site
  • Interfering with the site’s security or functionality
  • Using the site to collect personal data from others

We reserve the right to refuse service to anyone who violates these terms.

3. Product Information & Imagery

We strive to provide accurate descriptions, photographs, and details for every item offered. Because our collection is curated in limited quantities:

  • Availability is limited
  • Items may sell out at any time

Some product photos may be lightly edited or AI-assisted using our own photography to improve lighting and background. We aim to represent colors and details as accurately as possible, but actual color and texture may vary slightly due to lighting, screen settings, and natural material variations.

Some styles are intentionally designed with minimal or no visible logos or branded hardware; when applicable, this is noted in the product description.

If an error in pricing or product information occurs, we reserve the right to update or cancel the order.

4. Orders & Payment

By placing an order, you represent that:

  • You are authorized to use the payment method provided
  • All information submitted is accurate and complete

Payments are securely processed through Shopify and its trusted partners (such as Shop Pay). We do not store full credit card information.

We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing.

5. Shipping & Delivery

Shipping timelines provided at checkout are estimates. Delays caused by carriers or weather conditions are outside our control.
For full details, please refer to our Shipping & Delivery page.

6. Returns & Exchanges

Returns are accepted only if they meet the conditions outlined on our Returns & Exchanges page.
Because our inventory is limited and curated, we cannot guarantee item availability for exchanges.

7. Authenticity & Sourcing

We source our inventory from independent designers and vetted wholesale partners. We do not knowingly sell counterfeit or replica goods. For more information about how we source and present our products, please see our Authenticity & Sourcing page.

8. Pricing & Taxes

All prices are listed in U.S. dollars.
Depending on your location, taxes may be added at checkout as required by law.
We reserve the right to update pricing at any time.

9. Intellectual Property

All content on this website—including text, images, logos, and graphics created by or for Seraphella—is the property of Seraphella and may not be used or reproduced without written permission, except for third-party trademarks or content, which remain the property of their respective owners.

10. Limitation of Liability

To the fullest extent permitted by law, Seraphella is not liable for:

  • Indirect or consequential damages
  • Losses caused by carrier delays or delivery issues
  • Losses resulting from misuse of products

Your use of this website is at your sole risk.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how data is collected, used, and protected.

12. Changes to These Terms

We may update these Terms of Service as our business evolves. The latest version will always be available on this page. By continuing to use the site, you agree to the updated terms.

13. Contact Us

For questions about these Terms of Service, please contact:

hello@seraphella.com
Seraphella Client Care