Shipping & Delivery
Last updated: September 12, 2026
Shipping & Delivery
At Seraphella, every order is prepared with care. This policy explains our processing times, shipping charges, delivery estimates, tracking, and support for delivery concerns.
Processing Time
Orders are prepared and dispatched within 1–3 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email containing tracking information.
Shipping Charges & Estimated Delivery
Seraphella currently offers UPS Ground and UPS Ground Saver shipping to eligible U.S. addresses. Available services, calculated shipping charges, and estimated delivery information are displayed at checkout.
Orders are prepared and dispatched within 1–3 business days, excluding weekends and holidays.
Carrier transit time varies by destination and selected service. UPS Ground generally takes 1–5 business days after dispatch. UPS Ground Saver may require approximately 1–2 additional business days.
Most orders are therefore expected to arrive approximately 2–10 business days after being placed. The delivery estimate displayed at checkout will provide more specific information for the selected service and destination.
Processing and delivery estimates are not guarantees. Carrier disruptions, severe weather, holidays, address problems, or other circumstances outside Seraphella’s control may affect delivery timing.
Packaging
Each handbag is wrapped, cushioned, and prepared with care to help protect its material, structure, and finish during delivery.
Order Tracking
Once your order has shipped, you will receive a tracking link with available delivery updates.
If you use Shop Pay or the Shop app, tracking information may also appear automatically in your Shop account.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing an order, contact Client Care as soon as possible. We will try to assist, but address changes cannot be guaranteed after an order has entered processing or shipped.
Delivery Issues
If your package is delayed, damaged in transit, or marked delivered but cannot be located, contact Client Care at hello@seraphella.com with your order number and a brief description of the issue.
We will review the available tracking information and assist with appropriate next steps. Additional photographs or information may be requested when a package or product arrives damaged.