Shipping & Delivery
Shipping & Delivery
At Seraphella, your order is prepared with care and handled with intention. From the moment it leaves our hands to the moment it arrives at your door, we work with trusted carriers to support a smooth, secure, and reliable delivery experience.
Processing Time
- Orders are prepared and dispatched within 1-3 business days (excluding weekends and holidays).
- You will receive a shipping confirmation email with tracking once your order has been dispatched.
- Processing times do not include carrier transit time.
Premium Packaging
Every order arrives thoughtfully packaged to offer a refined unboxing experience. Handbags are carefully wrapped, cushioned, and presented in elevated materials to help ensure they arrive in beautiful condition. Premium packaging is complimentary with every purchase.
Shipping Options
We currently ship within the United States only.
- Free Standard Shipping (U.S.) — 1-3 business days (tracking provided)
Orders are processed and shipped within 1–3 business days (excluding weekends and holidays). During launches or high-volume periods, processing may take slightly longer.
Order Tracking
Once your order has shipped, you will receive a tracking link with real-time updates.
Track Your Order with Shop
For added convenience, you may also track your order through your Shop account. If you use Shop Pay at checkout or the Shop app, your delivery updates will automatically appear in your account—providing visibility every step of the way.
Shipping Regions
Seraphella currently ships within the United States.
Delivery Issues
If you experience any issues with your delivery, our attentive Client Care Team is here to help.
Please reach us at hello@seraphella.com and we will assist you promptly. While we are not responsible for delays or errors caused by carriers, we will gladly support you in working toward a resolution whenever possible.