Contact Us

Last updated: September 12, 2026

We’re Here to Help

Whether you have a question about an order, need product guidance, or would like help choosing the right piece, Seraphella Client Care offers thoughtful, personalized assistance.

Every message is handled with the attention and warmth that shape the Seraphella experience.

Contact Client Care

For product questions, order assistance, delivery concerns, returns, product care, or sourcing inquiries, email:

hello@seraphella.com

Telephone Assistance

For telephone assistance, Client Care may be reached at 1 (609) 874-0402 during regular business hours.

Business Information

Seraphella is operated by Seraphella LLC, an independent online retailer serving customers within the United States.

Business mailing address:

Seraphella LLC
2107 Goldfinch Boulevard Unit 263
Princeton, NJ 08540
United States

Seraphella operates online and does not maintain a customer-facing retail location. Please do not send returns to this address unless instructed by Client Care. Approved returns must follow the instructions provided with the prepaid return label.

Order Assistance

For order-related support, please include:

  • Your order number
  • The product involved
  • A brief description of your question or concern
  • Clear photographs when relevant

Please do not send passwords, complete payment-card numbers, or other unnecessary sensitive information.

Response Time

We aim to respond within 1–2 business days, excluding weekends and holidays. Response times may be longer during launches or periods of unusually high message volume.

Helpful Information

You may find an immediate answer in:

We look forward to assisting you.

You may also use the contact form below.

Get in touch

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