Returns & Exchanges
Last updated: September 12, 2026
Returns & Exchanges
At Seraphella, we want every product you choose to feel intentional and right for you. Each product is reviewed before shipment. We understand, however, that a return may occasionally be necessary.
Please review this policy before completing your purchase.
Eligibility
To qualify for a return:
- A return request must be submitted within 30 calendar days of delivery.
- The product must be unused, unworn, and in its original condition.
- All original tags, cards, packaging, and accessories supplied with the product must be returned.
- Final-sale products and products specifically marked non-returnable are not eligible for return.
Seraphella does not currently offer direct exchanges. If you would prefer a different product, you may return the original purchase if eligible and place a new order.
How to Start a Return
Contact Client Care at hello@seraphella.com and provide:
- Your order number
- The product you wish to return
- The reason for the return
Client Care will review your request and provide return instructions. Once a return is approved, the product must be shipped using the provided prepaid label within 14 calendar days of approval.
Return Shipping
- A prepaid return label will be provided for eligible returns.
- A flat $12 return-shipping fee will be deducted from the refund unless the product arrived damaged or incorrect.
- Original shipping charges, including expedited-shipping charges, are non-refundable unless required by law or the return resulted from a Seraphella error.
Refunds
- Once the returned product is received and inspected, we will notify you whether the return has been approved.
- Approved refunds will be issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to post the refund.
- Products that do not satisfy the eligibility requirements may be denied a refund or returned to the customer, where permitted.
Damaged or Incorrect Products
If your order arrives damaged or incorrect, contact Client Care at hello@seraphella.com promptly—preferably within 48 hours of delivery—with your order number and clear photographs of the product and packaging.
We will review the issue and provide appropriate next steps. This reporting request does not limit any rights available under applicable law.
Additional information about how Seraphella reviews product concerns is available in our Product Assurance & Support policy.
Need Assistance?
Our Client Care team is here to help. Email hello@seraphella.com for personalized assistance.