Returns & Exchanges

Last updated:  7/18/26

Returns & Exchanges

At Seraphella, we want every piece you choose to feel intentional and right for you. Each item is thoughtfully curated and carefully inspected before shipment. We understand, however, that a return may occasionally be necessary.

Please review the policy below before completing your purchase.

Eligibility

To qualify for a return:

  • A return request must be submitted within 30 calendar days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • All original tags, cards, packaging, and any accessories supplied with the item must be returned. 
  •  Final-sale items and products specifically marked non-returnable are not eligible for return.  

Seraphella does not currently offer direct exchanges. If you would prefer a different item, you may return the original purchase if eligible and place a new order.

How to Start a Return

Email hello@seraphella.com with:

  • Your order number
  • The item you wish to return
  • The reason for the return

Client Care will review your request and provide return instructions. Once a return is approved, the item must be shipped using the provided prepaid label within 14 calendar days of approval.

Return Shipping

  • A prepaid return label will be provided for eligible returns. A flat $12 return-shipping fee will be deducted from the refund unless the item arrived damaged or incorrect.
  • Original shipping charges, including any expedited-shipping charges, are non-refundable unless required by law or the return resulted from a Seraphella error.

Refunds

  • Once the returned item is received and inspected, we will notify you whether the return has been approved.
  • Approved refunds will be issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to post the refund.
  • Items that do not satisfy the eligibility requirements may be denied a refund or returned to the customer, where permitted.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact hello@seraphella.com promptly—preferably within 48 hours of delivery—with your order number and clear photographs of the item and packaging.

We will review the issue and provide appropriate next steps. This reporting request does not limit any rights available under applicable law.

Need Assistance?

Our Client Care team is here to help.
Email hello@seraphella.com for personalized assistance.