Shipping policy
Shipping and Delivery
At Seraphella, your order is prepared with care and handled with intention. From the moment it leaves our hands to the moment it arrives at your door, we work with trusted carriers to ensure a smooth, secure, and reliable delivery experience.
Processing Time
- Orders are prepared and shipped within 1–3 business days.
- You will receive a shipping confirmation email with tracking once your order has been dispatched.
Premium Packaging
Every order arrives beautifully packaged and prepared to offer a refined unboxing experience. Handbags are carefully wrapped, cushioned, and presented in elevated materials to ensure they arrive in exceptional condition.
Complimentary premium packaging is included with every purchase.
Shipping Options
We offer the following delivery services at checkout:
Standard Shipping
Reliable delivery within the estimated timeframe provided at checkout.
Expedited Shipping
A faster service for added convenience.
All orders include tracking.
Order Tracking
Once your order has shipped, you will receive a tracking link with real-time updates.
Track Your Order with Shop
For added convenience, you may also track your order through your Shop account.
If you use Shop Pay at checkout or the Shop App, your delivery updates will automatically appear in your account—providing visibility every step of the way.
Shipping Regions
Seraphella currently ships within the United States.
Delivery Issues
If you experience any issues with your delivery, our attentive Client Care Team is here to help.
Please reach us at hello@seraphella.com and we will assist you promptly.