Warranty Information

At Seraphella, we stand behind the quality and authenticity of every piece we curate. While we do not manufacture the items in our collection, each handbag is carefully reviewed to ensure it meets our standards before it reaches you.

Coverage

Our limited warranty applies in the following situations, if reported within 7 days of delivery and confirmed after our review:

• The item received appears not to be authentic
• The item arrives with an undisclosed structural defect
• The item was materially misrepresented in its listing (for example, a major feature or condition issue not accurately described)

If any of these conditions may apply, please contact us within 7 days of receiving your order so we can assist you promptly.

What Is Not Covered

Our warranty does not cover:

• Wear from normal use
• Accidental damage occurring after delivery
• Changes in condition due to handling, storage, or environmental factors
• Minor variations in color or texture compared with photos
• Design details that are intentional and disclosed (such as minimal logos or unbranded hardware)

For more detail on what is considered a defect or misrepresentation, please also see our Returns & Exchanges policy.

How to Request Support

Our attentive Client Care Team is here to help.

Please email hello@seraphella.com with:

• Your order number
• Photos of the issue
• A brief description of your concern

We will review your message, may request additional information if needed, and guide you through the next steps. Remedies may include repair options, replacement (if available), store credit, or a refund, determined on a case-by-case basis.